CONTACT

Our support team reliably and competently assists with any queries related to Thornbury Kapsted. Whether you are just enquiring, already registered or actively using the platform, we help you move forward quickly.

How to contact us

We provide specific support on all matters relating to your account and the use of Thornbury Kapsted. Our team is available Monday to Friday during normal business hours (CET) and treats requests with high priority. Typical areas we assist with:

• Account creation and verification, as well as account management (includes profile and risk settings)
• Technical help for the platform, the app or in case of errors
• Questions about deposits and withdrawals, processing times and accepted payment methods
• Information on features, strategies, AI logic and available instruments
• Feedback, ideas and improvement suggestions for development
• Support for other issues, from general to individual

Use the secure contact form below and fill in all relevant fields so we can process your request quickly. Generally you will receive a response on working days within 24 hours, often sooner. For urgent technical issues a live chat may be available (weekdays 9–18).